When something is not working

Four things account for nearly every problem. Work down this list before writing to us, and if none of it helps, tell us what you tried and we will pick it up from there.

My changes are not showing on the live site

Almost always because they have not been published. The editor holds a draft; the live site keeps the last version you published until you press Publish changes. If you have published and still see the old page, reload once — your browser may be showing you a copy it already had.

My domain is not working

DNS changes are not instant. An hour is normal and a full day is possible, depending on your registrar. Check the record you added matches the guide exactly, including the trailing dot if your registrar requires one, and that you did not add it to a subdomain by accident.

I am not getting enquiry emails

• Look in spam, and mark the message as not spam so the next one arrives properly.
• Check Leads / Bookings. If the enquiry is there, the site is working and only the email is being filtered.
• Test through the live site rather than the preview. The preview does not submit.

My site will not load at all

Check the address, including whether you are on your own domain or the puko.page one. If the puko.page address works and yours does not, it is a DNS problem and the domain guide covers it. If neither works, write to us — that is ours to fix, not yours.

Still stuck

Send us the address of the site and what you were doing. Every message is answered by somebody who can actually look at your account.