Taking bookings and appointments

If your page takes appointments, a visitor picks a day and a time and leaves their details. You get an email, they get a confirmation, and the booking appears under Leads / Bookings. Nothing is charged and nobody is asked to create an account.

Setting your hours

Open Leads / Bookings and choose Availability. Set the days you work and the hours for each. Days differ: Saturday is often shorter, and one day off is common, so each day is set on its own rather than by a single week-wide rule.

Only publish hours you will honour. A booking you have to ring back and move costs more goodwill than never having offered the time.

How many people per slot

A slot means different things by trade, so you choose. A dental practice with two chairs can see two people at nine o'clock. A restaurant is counting seats rather than appointments, and a class has a number of places. Set the number that matches what you are actually selling, and the page will stop offering a time once it is full.

What the visitor sees

• Only times you are open, and only times that still have room.
• A short form: name, phone, email, and the time they chose.
• An immediate confirmation on screen, so they do not assume it failed.
• A confirmation email, sent from your site rather than from us.

What you get

An email the moment it happens, and a row under Leads / Bookings. The email is the one that matters: a dashboard you check weekly is not where a booking should first appear.

Bookings or enquiries, not both

A page carries one or the other on purpose. Both ask the same visitor for the same details at the same moment, and someone who has already decided should not have to work out which of two forms is the right one. If you take appointments, use booking: it collects everything an enquiry form does and the time as well.